Refund & No-Return Policy

Last updated: September 21, 2026

BuyOho does not accept returns. All sales are final except where an item arrives damaged, defective, incorrect, or materially incomplete, as described below.

No Returns for Change of Mind

We do not accept returns, exchanges, or refunds for change of mind, ordering the wrong item, preference, fit, ordinary wear, or items that have been used, opened, altered, or damaged after delivery. Please review product details before ordering. Do not send an item back without written authorization; unapproved returns may be refused and are not eligible for a refund.

Damaged, Incorrect, or Missing Items

Contact us within 7 calendar days of delivery at support@buyohoshop.com if an item arrives damaged, defective, incorrect, or materially incomplete. Include your order number and clear photos or video of the item and packaging where relevant.

After review, we may provide an appropriate remedy, including a replacement, partial refund, or refund to the original payment method. We may ask you to keep the item or provide additional information; we do not require a return unless we expressly authorize one in writing.

Orders That Have Not Arrived

If tracking shows no meaningful movement for an extended period or an order has not arrived within the expected window, contact us with your order number. We will investigate with the logistics partner and, where appropriate, arrange a replacement or refund.

Cancellations and Refund Timing

Contact us immediately if you wish to cancel. We can cancel only before fulfillment or dispatch, and cancellation is not guaranteed after processing begins. Approved refunds are issued to the original payment method; posting time depends on the payment provider or bank.